bg365's Privacy Policy

1. Introduction and Scope

bg365 ("we", "us", or "the platform") operates a trusted online gaming and betting service for users in Bangladesh. This privacy policy applies to our website bg365.cam and all related services.

In this policy we describe how your personal information is collected, the purposes for which it is used, who it may be shared with, and how it is kept secure. By using our services, you are considered to have given your consent to the terms of this privacy policy.

bg365 treats user privacy as a top priority. We believe protecting each user's information is a fundamental responsibility, and to that end we follow the latest technology and strict security practices.

This privacy policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

2. What Information We Collect

bg365 collects various types of information to provide its services. This information falls into two main categories — information provided directly by the user, and information collected automatically.

2.1 Personal Information Provided Directly

The information you provide when registering and using your account includes:

• Full name (first and last name)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, or Rocket account number)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Site usage patterns and page visit history
• Login and logout times and session information
• Gaming activity and transaction history
• Geolocation information (approximate, based on IP address)

3. How We Collect Information

bg365 collects user information through various methods. Each method is transparent and respectful of user rights.

3.1 Registration Process

When you create an account on bg365, we collect the necessary personal information directly from you. This information is essential for account management, identity verification, and secure transactions.

3.2 Payment Processing

Transaction information is collected when you make deposits or withdrawals via bKash, Nagad, or Rocket. This information is processed securely and is used solely for completing financial transactions.

3.3 Cookies and Tracking

Our website uses cookies and similar technologies to improve the user experience. More details on this are provided in section 7 below.

3.4 Customer Support Communication

When you contact us through live chat support or email, that conversation may be recorded for the purpose of improving service quality and training.

4. How We Use Your Information

bg365 uses collected information only for specific and lawful purposes. We never use your information for irrelevant or unauthorised purposes.

• Creating, verifying, and managing accounts
• Processing financial transactions and ensuring transaction security
• Preventing fraud, money laundering, and illegal activity
• Verifying age (confirming 21+)
• Providing customer support and resolving issues
• Improving platform performance and resolving technical problems
• Implementing responsible gaming measures
• Providing information about relevant promotional offers and bonuses
• Meeting legal obligations and complying with regulatory authority requirements
• Personalising the user experience

We may use your information for marketing purposes, but only if you have given consent to such communications. You may withdraw this consent at any time.

5. Data Storage and Security

bg365 follows industry-standard security practices to keep your personal information secure.

5.1 Technical Security

All our data transfers are protected by SSL (Secure Sockets Layer) encryption. We use 256-bit encryption technology, which is an internationally recognised highest standard. Your payment information is stored in encrypted form and is never stored directly on our servers.

5.2 Administrative Security

Access to personal information is restricted to authorised personnel only. All staff are bound by confidentiality agreements and receive regular security training.

5.3 Data Retention Period

Your personal information is retained only for as long as necessary. Even after an account is closed, some information may be kept for a specified period to meet legal obligations. Transaction records are generally retained for five years.

5.4 Response to a Data Breach

If there is any possibility that the security of your information has been compromised, we will notify the affected users as quickly as possible and take the necessary remedial measures.

6. Sharing Information with Third Parties

bg365 never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances.

6.1 Service Provider Partners

We work with trusted third parties for payment processing, technical support, analytics, and other services. These partners are provided only with the information they need and are also bound by strict confidentiality agreements.

6.2 Game Software Providers

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers supply their software. Some gameplay-related information may be processed in these providers' systems, but they also adhere to strict data protection standards.

6.3 Legal Obligations

Information may need to be disclosed in response to lawful requests from legal authorities, court orders, or regulatory requirements. In such situations we provide only the minimum information necessary to meet the legal requirement.

6.4 Fraud Prevention

Sharing information with relevant authorities or organisations may be necessary for the purpose of preventing fraud, money laundering, or other illegal activity.

7. Cookies and Tracking Technologies

The bg365 website uses various types of cookies and similar tracking technologies.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain your login session, carry out security checks, and deliver core services. These cookies cannot be disabled.

7.2 Functional Cookies

These cookies remember your preferences and settings, such as language preference or auto-login. They make your experience more convenient and personalised.

7.3 Analytics Cookies

These cookies help us understand how users interact with our site. We use this information to continually improve our services. These cookies generally do not contain personally identifiable information.

7.4 Cookie Controls

You can control or disable most cookies through your browser settings. However, please note that disabling certain cookies may limit some features of our platform.

8. Your Rights and Choices

As a user of bg365, you have several important rights over your own information.

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction. Many details can also be updated directly through your account settings.
• Right to Erasure: In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
• Right to Object to Processing: You can object to the processing of your information on specific grounds.
• Right to Opt Out of Marketing: You can request at any time to stop receiving promotional emails or messages.
• Right to Close Your Account: You can close your account at any time. All pending transactions must be completed before the account is closed.

To exercise these rights, contact our support team via live chat or by emailing [email protected].

9. Privacy of Minors

bg365 is a platform for adults only. Our services are intended solely for individuals aged 21 and above. We do not intentionally collect any personal information from minors.

Age is verified during the registration process. If we find evidence that a minor has registered on our platform, that account will be closed immediately and the related information will be deleted.

A message to parents — if you believe a minor is using our platform, please contact us. More information on responsible gaming is available on the relevant page.

10. Changes to This Policy

bg365 may update this privacy policy from time to time. Changes to services, technology, or legal requirements may make it necessary to revise this policy.

For any significant changes, we will notify you via your registered email address or through a notification when you log in to our platform. Continued use of the platform after a change indicates your agreement to the updated policy.

After each update, the "Effective Date" at the top of this page will be updated. We recommend that you review this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us.

bg365 is always committed to protecting your privacy. This policy is part of our Terms and Conditions and Responsible Gaming Policy. For more information, visit our FAQ page.