bg365 Terms and Conditions

1 General Terms and Definitions

These terms and conditions ("Terms") form a legal agreement between the bg365 platform ("Platform", "we", "us") and its users ("Member", "you", "your"). These terms have been drawn up in accordance with the applicable laws and regulations of Bangladesh.

1.1 Key Definitions

• "Platform" — The bg365 website and all its associated services, mobile versions and applications.
• "Member" — A person who has successfully completed registration, created an account and is using the platform.
• "Real Money Balance" — The amount of actual funds deposited into a member's account.
• "Bonus Balance" — The amount received from promotional offers, welcome bonuses or cashback, which can be withdrawn after meeting specific conditions.
• "Wagering Requirement" — The set rate determining how many times bonus funds must be wagered before they can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

1.2 Applicability of Terms

By accessing the platform, creating an account or using any service, you acknowledge that you have read, understood and accepted these terms in full. If you disagree with any part of these terms, please refrain from using the platform.

2 Account Registration and Eligibility

2.1 Age Requirement and Eligibility

To create an account on bg365, you must be at least 21 years of age. Providing false information about your age may result in legal action and the relevant account will be closed immediately.

• You must be 21 years of age or older.
• Each person may create only one account — multiple accounts under the same name, address, phone number, email or banking details are not permitted.
• All information provided at the time of registration must be completely truthful, accurate and up to date.
• Creating an account in the name of a corporate entity or business is prohibited.

2.2 Identity Verification (KYC)

In the interest of security and financial protection, bg365 reserves the right to verify a member's identity at any time. Before processing a withdrawal request or when certain limits are exceeded, any of the following documents may be requested:

• A copy of the National Identity Card (NID) or passport.
• A recent bank statement or proof of mobile banking transactions.
• A utility bill or other official document for address verification.

If the requested documents for verification are not submitted on time, the relevant transaction may be delayed or put on hold.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you suspect any unauthorised access to your account, notify our support team immediately. Transferring or renting your account to anyone else is strictly prohibited.

3 Financial Transactions: Deposits and Withdrawals

3.1 Deposit Rules

Use the following approved methods to deposit funds into bg365:

Deposited amounts should be credited to your account immediately. If there is any issue, contact our live chat support with the transaction reference number.

3.2 Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made through the same method used for the deposit.
• Standard withdrawals generally take between 15 minutes and 2 hours to process.
• Requests for large withdrawals may be delayed until identity verification (KYC) is complete.
• Specific wagering requirements must be met before a bonus balance can be withdrawn.

3.3 Fraudulent Transactions

If any fraudulent, unauthorised or suspicious financial activity is detected, bg365 reserves the right to cancel the transaction, suspend the account and notify the relevant authorities. Please contact our support team before filing a chargeback or payment dispute.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members at bg365 receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. No promo code is needed at registration to receive this bonus — it will be applied automatically.

• The wagering requirement for the welcome bonus is 20 times (20x).
• Wagering must be completed within a set period after the bonus is received.
• Each member is eligible to receive the welcome bonus only once.
• If bets are placed on prohibited games or using prohibited methods, the bonus will be forfeited.

4.2 Ongoing Promotions

bg365 regularly offers various promotional offers, such as cashback offers, reload bonuses, free spins and special VIP rewards. Each promotion has its own terms and conditions, which will be published when the offer goes live.

4.3 Bonus Abuse

bg365 takes any attempt to abuse bonuses or exploit the system seriously. The bonus may be cancelled and the account closed in the following cases:

• Claiming bonuses by creating multiple accounts from the same device or network.
• Meeting wagering requirements through near risk-free betting.
• Attempting to meet bonus conditions through coordinated betting.

5 Gaming Rules and Fair Play

5.1 Game Fairness

All games on bg365 are developed by internationally recognised gaming software providers, including PG Soft, Pragmatic Play, JILI, Spribe and Evolution Gaming. These providers are regularly assessed by third-party auditors, which ensures the random nature (RNG) of games.

5.2 Prohibited Activities

Any of the following activities are strictly prohibited:

• Using software bots, scripts or automation tools.
• Attempting to exploit weaknesses in game code or servers.
• Collusive play with other members (collusion).
• Harassing the dealer or other players in live casino games.
• Any attempt to influence game outcomes.

5.3 Technical Issues

If a technical problem or disconnection occurs during a game session, bg365 will attempt to restore the session state. However, bg365 is not liable for losses caused by errors on the game provider's servers or internet disconnection.

6 VIP and Loyalty Program

The bg365 VIP program has three tiers. Through regular play, members can move up to higher tiers and enjoy greater benefits:

• Bronze — Up to 0.3% cashback per week.
• Silver — Up to 0.5% cashback per week and priority support.
• Gold — Up to 0.8% cashback per week, a dedicated VIP manager and exclusive offers.

bg365 has the sole right to make decisions regarding VIP tier assignment and maintenance. Cashback is generally provided on a weekly basis and specific conditions apply.

7 Account Suspension and Closure

7.1 bg365's Rights

bg365 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Any breach of these terms and conditions.
• Evidence of fraudulent activity or bonus abuse.
• Providing false identity or incorrect information about age.
• Suspicion of money laundering or any other illegal activity.
• Failure to cooperate with the KYC process.

7.2 Member's Rights

You may request the closure of your account at any time by contacting our support team. Before an account is closed, the opportunity to withdraw any verified remaining balance will be provided, unless it has been forfeited due to fraud.

8 Responsible Gaming

bg365 places the highest priority on responsible gaming. We believe gaming is an entertainment activity — it is not a solution to financial problems or a source of income.

• You can set daily, weekly or monthly deposit limits on your account.
• A self-exclusion facility is available for a set period if needed.
• Contact our 24/7 live chat to set betting limits or suspend your account.

For detailed information and support on responsible gaming, visit our Responsible Gaming page.

9 Privacy and Data Protection

bg365 is committed to protecting members' personal data. We use SSL encryption technology and the data collected is used solely for the purpose of providing services and ensuring security.

For a detailed description of how we collect, use and protect data, please read our Privacy Policy. We follow strict guidelines when it comes to sharing your personal data with third parties.

9.1 Cookies and Tracking

Our website uses cookies to provide effective service and improve the user experience. By continuing to use the platform, you are consenting to our cookies policy.

10 Limitation of Liability

To the maximum extent permitted under applicable law, bg365 will not be liable for:

• Missing a game session due to internet disconnection or technical failure.
• Errors or delays from third-party service providers.
• Losses caused by the member's own negligence or failure to secure their account.
• Unforeseen circumstances (force majeure) such as natural disasters, government restrictions, or cyberattacks.

In any claim, bg365's maximum liability will not exceed the actual balance in your account at the time of the incident.

11 Changes to Terms

bg365 reserves the right to change, amend, or update these terms at any time. For significant changes:

• Registered members will be notified by email or through a notification on the platform.
• Updated terms generally take effect 7 days after they are published.
• If you continue using the platform after changes have been made, you will be considered to have accepted the new terms.

We advise all members to visit this page regularly to stay informed about the latest version of the terms.

12 Contact & Dispute Resolution

12.1 Support Contact

For any questions, complaints, or issues, please contact our support team:

• Live Chat: Bengali-language support available 24 hours a day, 7 days a week.
• Email: [email protected]

12.2 Complaint Resolution Process

To file a complaint, follow the steps below:

1. First, raise the matter in our live chat — most issues are resolved immediately.
2. If it is not resolved via live chat, write to [email protected] with full details.
3. Once a complaint is received by email, a formal response is usually provided within 72 hours.

12.3 Applicable Law

These terms and any disputes arising from them will be resolved through discussion and mutual agreement between the parties. bg365 is committed to ensuring a safe and transparent online gaming environment.