bg365's commitment to responsible gaming
Enjoy the fun of entertainment — bg365 gives you all the tools to play safely, within limits, and in a healthy way. For players aged 21 and above only.
What Is Responsible Gaming and Why Does It Matter?
Online gaming or betting is primarily a form of entertainment. Keeping that entertainment healthy and controlled is the foundation of responsible gaming. bg365 believes every player should play within a set budget and give the highest priority to their mental and financial wellbeing.
Responsible gaming means having the ability to stop whenever you choose, not playing anxiously to recover lost money, and never treating gaming as an alternative source of income. bg365 is committed to keeping this journey safe for you.
Our Protection Tools
bg365 gives you full control over your play. Use the tools below to ensure a healthy gaming experience.
Set Deposit Limits
You can set your own daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. A set waiting period applies when increasing a limit, which helps prevent impulsive decisions made in the heat of the moment. This tool is the most effective way to manage your budget.
Time-Out or Break
If you feel you need a break, set a time-out ranging from 24 hours to 30 days. During this time your account will be temporarily suspended and no betting or gaming will be possible. Once the break period ends, the account is automatically reactivated.
Self-Exclusion
For long-term issues, use the self-exclusion tool. It keeps your account closed for a set period — from 6 months to permanently. There is no option to reactivate the account while exclusion is in effect. Let our support team know via live chat.
Loss Limit
Set a cap on the maximum amount you can lose within a given period. Once that limit is reached, betting stops automatically. This feature protects you from significant financial losses and helps you make informed decisions.
Reality Check (Time Alert)
If you lose track of how long you have been playing, activate the reality check. A notification will appear every 30, 60, or 90 minutes to remind you how long you have been playing and how much you have spent. It is a simple but effective way to prevent excessive gaming.
24/7 Bengali Support
If you feel gaming is creating a problem, do not hesitate to contact us via live chat. Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. You can seek help while keeping your identity confidential.
Warning Signs of Problem Gambling
If the signs below appear, it means gaming may be turning into a problem. It is important to become aware in time.
Spending Beyond Budget
You are depositing more than your set budget, borrowing money, or breaking into savings to keep playing.
Urge to Chase Losses
Placing more bets to recover losses and being unable to stop thinking about playing "just a little more".
Excessive Time Spent
Spending hours and hours gaming without realising how much time has passed.
Mental Restlessness
Feeling irritated, anxious, or short-tempered when unable to play.
Hiding from Family and Friends
Having a tendency to hide how much time or money you are putting into gaming from family or friends.
Impact on Work and Daily Life
Gaming is causing problems with carrying out work, studies, or family responsibilities.
How to Use the Tools?
Log In to Your Account
Log in to your account at bg365 and go to the profile section. There you will find the "Responsible Gaming" option.
Choose the Right Tool
Based on your needs, choose any tool — deposit limit, loss limit, session time limit, reality check, or self-exclusion.
Set Your Limit and Save
Enter your preferred limit or duration and click the "Save" button. Reducing a limit takes effect immediately; a 24-72 hour waiting period applies when increasing a limit.
Contact the Support Team
For self-exclusion or a long-term break, contact our live chat support. Our team will guide you through the entire process.
Assess Yourself Regularly
Review your gaming history once a month. Check your deposit amounts, withdrawals, and time spent, and update your limits if needed.
bg365's Responsible Gaming Commitment
We believe creating a safe and healthy gaming environment is not just a legal obligation — it is our ethical responsibility. We are always committed to ensuring the wellbeing of every player.
See More FAQs →Responsible Gaming FAQs
Enjoy bg365's Top Games Responsibly
Play responsibly and get the best entertainment experience. Start from any section below.
Need Help?
If gaming is having a negative impact on your life or family, take action now. Our support team is ready to speak with you in Bengali — with complete confidentiality.
24/7 live chat support available